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The success of your business highly depends on the way you treat your customers. Did you know that 80% of your customers enter your business via the phone? And still organizations spend more budget on the physical entrance and the red carpet.
Contact centers increasingly play a crucial role in how organizations attract and retain customers. And contact centers increasingly come in more shapes and sizes than ever before.
NEC offers a wealth of products and services that help those who work on the front lines of a contact center to provide customers with superior service – whether that contact center be formally or informally structured, and whether it be an inbound, outbound, multimedia or blended contact center. Other NEC products and services help those who manage a contact center to analyze their center’s efficiency and identify how their center can contribute even more to the organization’s bottom line. NEC’s solutions address a contact center’s most critical business objectives – from speeding its ability to respond and measuring its performance, to enhancing customer satisfaction, increasing management effectiveness and fostering customer loyalty.