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BCT Contact Center

Enhance Customer Contact

Connects customers to the right person

Business ConneCT Contact Center guides callers and routes email traffic to the best suited employee, reducing waiting time and improving staff motivation. Contact Center agents are also provided with additional information, such as the language in which to greet a caller.
Each customer call or email reaches the right person, first time, every time! Every employee, wherever he is, can act as agent while doing other tasks. All agents have access to advanced Unified Communications functions like Presence Management, Instant Messaging, DECT and Mobile Messaging.

One professional face to the customer

Business ConneCT’s Contact Center features help your company to manage your Contact Center staffing and service levels. Group performance statistics enable your company to improve customer service, while extensive reporting tools provide insight into performance, costs and trends. Business ConneCT supports skill-based routing, transferring calls only to those agents with the best matched skill set. If no agent with the required skill set is available, an automated attendant can provide callers with a choice of alternative options.
Call or email routing can be easily configured based on clock and calendar, on customer specific items such as language, requested topic, historic data, identification, on staff specific skills and availability. You can tune your Contact Center to your needs! Business ConneCT enables you to maximize your business performance by back office integrations with CRM and ERP solutions. For More information, please visit http://www.nec-businessconnect.com/

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